One customer complained that this has passed the delivery date. Why hasn’t my goods been received?
This customer ordered many goods at one time, there are eyelashes, eyelash glue, and eyelash tweezers. And also the eyelash tweezers are still custom-made. But when I have prepared all the goods for the customer, the customer said that my glue should need a logo. Because the eyelash glue logo need to re-customize. And my customer only needs 50 eyelash glue logo, obviously all the goods I have to put on hold. And then wait for a cycle of making eyelash glue marks, this is a matter of negotiation.
But the problem is precisely that the factory has long-term delivery time for this small batch of orders. In addition to the legal holidays, the delivery date becomes untimely. And then my customer more urgent, I have been counting down, I am still very polite to talk to customers, and then objectively explain the situation to him.
Hello, dear customer, I want to say a few words for us. We are doing business. We can’t wait to receive your order here and then we will send the goods to you in the next moment. But dear customers, you have to understand that we can report the time just according to the experience of the delivery date. But there are many variables in the actual situation, we should learn to understand each other.
The reason why I write this blog is to tell you my dear customer. If you have a purchase plan next time, you can take the time a little bit earlier. This will ensure that if there is some change in the situation, you can have more buffer time. Making adjustments is not only for our sellers, but also for your future eyelash business, especially after you have grown up, all aspects of the plan are beneficial.