After a long time, a customer suddenly found me. And she complained about the quality of the eyelashes she bought before. It was said that after just 4 or 5 times, the eyeliner began to fall off, and now I can’t wear it.
After she complained a lot, I learned some situation as she thought our lashes is expensive. And then she went to another company to buy eyelashes. The price of each pair of eyelashes was $2. We can calculate the account:
$2, probably 5 times. And our sample price is $6, but it can be used 20-30 times. If you use it properly every time, the times will be more.
We clearly see that our products are better than the price/performance ratio, but this is not the most important point.
We can think about it in depth. Is the same feeling about $2 eyelash and $6 eyelash? So, aren’t you willing to wear a more comfortable eyelash?
We often think about which eyelashes are worth more, but we often just focus on the price. In fact, we lose the objectivity of judgment. We should to analyze some factors, and finally decide which value is better. Is it better?
One customer said that our eyelashes are of good quality, the experience is great, and the usage is quite long. But she asked me what else is there that you are unique?
I immediately replied to her and did not hesitate to say that it is an innovation in eyelash style. We not only introduce new styles every month. But we can also customize your own eyelash style according to your needs.
We must know that it is not difficult to make eyelashes, but if you keep the eyelash style innovation, and there is no imitation, it is all original. This is not something that all eyelash suppliers can do, and it is very valuable to do well.
If you give customers just a reason to choose us, I will tell customers about the innovation of our products, because we have to know that we must know clearly that innovation is the soul of a product, no one will like the unchanging eyelash style.
If the eyelash customer cheated me
I will smile back
Laugh and forgive him
No matter what reason he is
But there is no second tolerance
Because we are always so honest with you
I will not hesitate to answer this question, believe it!
And I will give my client a chance. A chance to make a good appointment for whatever reason. But there is no second chance any more.
Because there were too many customers who said that she came back to me for further eyelash business discussion. But the results were not. I know this may be an excuse for my client. But it is because she is my client, so I will choose not to hesitate to believe her. .
But many customers did not follow her agreement. However, some customers said that this is an appointment, she will definitely come back, and she will really come back to me.
The customers who don’t follow her agreement make me doubt each other’s trust, but the customers who follow the agreement will make me believe in the trust between each other.
So many times I was doubting and believing in Lieutenant. But still that sentence, just because you are my client, I chose not to hesitate to believe in you.
I have been rethinking this question. Is my eyelashes not attractive enough for customers? Is it inappropriate way for me to show my customers? Is my language expression not in right way? Didn’t I understand the customer’s needs at all? Is it that I have not given absolute enthusiasm and sincerity to face my eyelash customers?
I thought for a long long time, but I denied my thoughts at the end. It seems that at that moment I understand a simple but profound truth, a person who doesn’t really want to do business with you, or who doesn’t want to buy our eyelashes, no matter how you persuade and how to guide, the result will be futile.
The cruelest thing about doing business is not to say how much you give to the others and how much others will pay you. The parity of both parties and and the willingness of both parties to be the basis for eyelash business success.
This is not only suitable for the eyelash business, but also for our daily life.
In fact, I don’t care if some customers don’t return to me. I care more about the customers who are willing to cooperate with me. And have I really helped him solve his problems?
One customer asked me a question. She said, at the beginning if I used a lot of lashes styles to attract my customers. Or just sell a few well-style eyelashes?
I am very happy that customers can think of this question. Because customers are at least taking care of their own eyelash business. I believe that people who do business with heart will be able to do business well.
So for this problem, in terms of my analysis and experience, this is actually not the opposite problem. But the customer said that he can only take one of the two choice of eyelash business, either to buy a lot of lashes quantity, or to buy only a few lashes style.
I seem to understand the customer’s thoughts, probably my client is thinking about which one to choose if I buy eyelashes for the first time. In fact, can we rethink this issue like this?
Because we are just starting to do eyelash business, then the style must be our primary consideration. And the quality of the style is directly related to the success or failure of your later eyelash business. But because we just started to do eyelash business, we can’t quite grasp which eyelashes are suitable for sale, and also it is suitable for our local eyelash market.
So I suggest that my customers, rather than entangle this kind of problem, might divide the problem into two ways. For example, when we first purchase eyelashes, we can buy a variety of styles, each style ordering a few pairs. Then, when we come back for the second time, we can choose a style that we like from the first order to make a large order, and we can also try some new styles to try. Is this better?
Sometimes we don’t have to solve the problem once. Is it better to change the way or solve it twice?
I have a UK customer who sent me a sample order list has more than 70 eyelash styles on two month ago.
I checked her inventory one by one according to her list, but when I checked the inventory, I listed her the eyelash style she needed. She told me that she wanted to add some more, I said yes.
This time it was added for two months. One day she suddenly found me again and asked if I could prepare the goods on the list. I said yes.
But I asked her a question this time. Can you order now? She replied, saying, no urgent order.
In fact, I am very unhappy, but after all, the customer is God, I said yes. But I said a word to her, if you confirm the order next time, and then please tell me again.
She said yes.
Dear customer, in fact, I can refuse you, even ignore you, but I think you must have your own plans, but since you can’t plan well, why waste our time?
A lot of customers have said this problem. In fact, a very simple thing, but some customers have entangled this problem again and again.
If you don’t want to change your choices, then you can get more money. Thinking if you can’t overcome the difficulties at the beginning, how can you continue?
If you are willing to change your choices, then it is very simple, buy less, but to buy what you like, but also good quality eyelash.
Hello dear South American customer,
In recent days, I have talked about some customers in South America, but without exception, the negotiations all ran aground.
These customers are from Brazil, Peru, Venezuela, Bahamas, Barbados, Costa Rica. The initial talks were very pleasant, but when it comes to transportation, they all ran aground. The reason is not that we can’t send them the goods, but whether they can accept it smoothly. To the problem of goods, these countries have special regulations on animal hair and similar things. Goods need to be checked, because the uncertainty may cause the goods to be returned or confiscated, no matter which result, it is not good for our customer.
Later, I went to inquire about the local import and export policy of my customer country. After many inspections, it is actually acceptable for our eyelash products, but we need our customers to apply for a qualification certificate. Our customer with this qualification can accept our eyelashes product.
Because different countries have different requirements for this qualification certificate, so I want to tell my dear South American customers here, please be sure to go to the local customs to inquire about the eyelash import before you want to engage in eyelash business. Because you are doing business in your country, then you must abide by your local policies.
This will not only start your eyelash business, but also help your future eyelash business grow bigger and stronger.
I talked to a customer from Colombia for a long time. The whole negotiation process went smoothly. Then we talked about the details of transportation. As a result, the negotiations fell into a situation that could not be solved immediately. I asked her about the customs of your country. What are the rules for eyelashes?
She said that she didn’t know the problem. I immediately called the courier company and asked that in Colombia, the import of hair like this requires an agricultural qualification and will increase the tariff.
But my customer has this qualification, so I suggest that it immediately go to a qualification, and also want to suggest that you want to engage in eyelash business in the future, you must know your country’s policy on imported eyelashes.
Only by fully understanding the eyelash market rules can we better control our own business.